Virtual Agent Lite vs Virtual Agent – Can CCCIF be used for external bot (bot-to-bot) integration

[FemyM]

I am trying to understand whether Conversational Custom Chat Integration (CCCIF) can be implemented with our current setup.

Current setup:

• Glide Virtual Agent plugin is installed

• Dependencies include Glide Virtual Agent Lite (com.glide.cs.chatbot.lite)

• Virtual Agent works within ServiceNow (topics, actions, NLU, Service Portal / Employee Center)

• No separate “Virtual Agent API” plugin is visible.

Requirement:

• Integrate a third-party bot with ServiceNow Virtual Agent

• Use the approach described in the documentation:
  “Creating conversational custom chat integrations in Virtual Agent” (CCCIF / custom chat integration)
  Creating conversational custom chat integrations in Virtual Agent

Question:

• Is CCCIF supported when the instance has Virtual Agent Lite as part of the dependency chain?

• Or does CCCIF require Virtual Agent API plugin, even though the documentation mentions only the Glide Virtual Agent plugin?