Hi everyone,
I’m exploring how businesses can approach custom AI app development for enterprise workflows and would be interested in hearing from developers and ServiceNow professionals who have worked on similar projects.
For example, an AI-powered application could potentially help with tasks such as knowledge retrieval, employee assistance, ticket classification, document processing, workflow automation, or customer support.
I’m particularly interested in understanding how custom AI applications can be designed to work alongside existing enterprise platforms rather than operating as completely separate systems.
A few questions for the community:
What should be considered before integrating an AI application with an enterprise workflow?
When is it better to use an existing AI capability versus developing a custom solution?
What approaches work well for connecting AI applications with enterprise data?
How should access controls and data privacy be handled?
What are the main challenges around AI governance and maintaining reliable AI-generated responses?
Have you worked with AI applications that use RAG, LLMs, or AI agents alongside enterprise workflows?
I’d appreciate any practical experiences, architecture recommendations, or lessons learned from the community.
