Why I am getting bad request, while trying to create an order through product order api
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4 hours ago
I am trying to create a product order using the product order api, but getting 400 bad request. Please suggest
Request:
{
"requestedCompletionDate": "2025-10-02T08:13:59.506Z",
"requestedStartDate": "2025-09-23T08:13:59.506Z",
"orderDate": "2020-05-03T08:13:59.506Z",
"externalId": "PO-4ddd56",
"orderCurrency": "USD",
"note": [
{
"id": "1",
"author": "Jean Pontus",
"date": "2019-04-30T08:13:59.509Z",
"text": "This is a TMF product order illustration"
},
{
"id": "2",
"author": "Jean Pontus1",
"date": "2019-04-30T08:13:59.509Z",
"text": "This is a TMF product order illustration no 2"
}
],
"productOrderItem": [
{
"id": "100",
"quantity": 1,
"action": "add",
"actionReason": "adding service package OLI",
"product": {
"isBundle": false,
"@type": "Product",
"productSpecification": {
"id": "cfe5ef6a53702010cd6dddeeff7b12f6",
"name": "SD-WAN Service Package",
"@type": "ProductSpecificationRef"
},
"relatedParty": [
{
"firstName": "Charlie",
"lastName": "Brown",
"email": "charlie.brown@example.com",
"phone": "(626) 722-6969",
"@type": "RelatedParty",
"@referredType": "OrderLineItemContact"
}
],
"productRelationship": [
{
"id": "be6d13f45b5620102dff5e92dc81c781",
"relationshipType": "Requires"
}
]
},
"productOffering": {
"id": "69017a0f536520103b6bddeeff7b127d",
"name": "SD-WAN Bronze Promotion"
},
"productOrderItemRelationship": [
{
"id": "110",
"relationshipType": "HasChild"
},
{
"id": "120",
"relationshipType": "HasChild"
},
{
"id": "130",
"relationshipType": "HasChild"
}
],
"@type": "ProductOrderItem"
},
{
"id": "110",
"quantity": 1,
"action": "add",
"itemPrice": [
{
"description": "Access Fee",
"name": "Access Fee",
"priceType": "nonRecurring",
"price": {
"taxRate": 0,
"dutyFreeAmount": {
"unit": "USD",
"value": 100
},
"taxIncludedAmount": {
"unit": "USD",
"value": 220
}
}
}
],
"product": {
"isBundle": false,
"@type": "Product",
"productCharacteristic": [
{
"name": "Tenancy",
"valueType": "string",
"value": "Premium (>50 sites)"
}
],
"productSpecification": {
"id": "216663aa53702010cd6dddeeff7b12b5",
"name": "SD-WAN Controller v2",
"@type": "ProductSpecificationRef"
},
"place": {
"@type": "Place",
"id": "5671dd2ec3a53010188473ce3640dd81"
},
"relatedParty": [
{
"firstName": "Charlie",
"lastName": "Brown",
"email": "charlie.brown@example.com",
"phone": "(626) 722-6969",
"@type": "RelatedParty",
"@referredType": "OrderLineItemContact"
}
],
"productRelationship": [
{
"id": "be6d13f45b5620102dff5e92dc81c781",
"relationshipType": "Requires"
}
]
},
"productOffering": {
"id": "69017a0f536520103b6bddeeff7b127d",
"name": "SD-WAN Bronze Promotion"
},
"productOrderItemRelationship": [
{
"id": "100",
"relationshipType": "HasParent"
}
],
"@type": "ProductOrderItem"
},
{
"id": "120",
"action": "add",
"actionReason": "adding service package OLI",
"quantity": 1,
"itemPrice": [
{
"description": "Tariff plan monthly fee",
"name": "MonthlyFee",
"priceType": "recurring",
"recurringChargePeriod": "month",
"price": {
"taxRate": 0,
"dutyFreeAmount": {
"unit": "USD",
"value": 300
},
"taxIncludedAmount": {
"unit": "USD",
"value": 349
}
}
}
],
"product": {
"isBundle": false,
"@type": "Product",
"productCharacteristic": [
{
"name": "CPE Model",
"valueType": "string",
"value": "ASR"
},
{
"name": "WAN Optimization",
"valueType": "string",
"value": "Advance"
},
{
"name": "CPE Type",
"valueType": "string",
"value": "Physical"
},
{
"name": "Routing",
"valueType": "string",
"value": "Premium"
}
],
"productSpecification": {
"id": "39b627aa53702010cd6dddeeff7b1202",
"name": "SD-WAN Edge Device v2",
"@type": "ProductSpecificationRef"
},
"place": {
"@type": "Place",
"id": "5671dd2ec3a53010188473ce3640dd81"
},
"relatedParty": [
{
"firstName": "Charlie",
"lastName": "Brown",
"email": "charlie.brown@example.com",
"phone": "(626) 722-6969",
"@type": "RelatedParty",
"@referredType": "OrderLineItemContact"
}
],
"productRelationship": [
{
"id": "be6d13f45b5620102dff5e92dc81c781",
"relationshipType": "Requires"
}
]
},
"productOffering": {
"id": "69017a0f536520103b6bddeeff7b127d",
"name": "SD-WAN Bronze Promotion"
},
"productOrderItemRelationship": [
{
"id": "100",
"relationshipType": "HasParent"
}
],
"@type": "ProductOrderItem"
},
{
"id": "130",
"quantity": 1,
"action": "add",
"actionReason": "adding service package OLI",
"itemPrice": [
{
"description": "Tariff plan monthly security",
"name": "MonthlySecurity",
"priceType": "nonRecurring",
"price": {
"taxRate": 0,
"dutyFreeAmount": {
"unit": "USD",
"value": 30
},
"taxIncludedAmount": {
"unit": "USD",
"value": 30
}
}
}
],
"product": {
"isBundle": false,
"@type": "Product",
"productCharacteristic": [
{
"name": "Security Type",
"valueType": "string",
"value": "Premium"
}
],
"productSpecification": {
"id": "a6514bd3534560102f18ddeeff7b1247",
"name": "SD-WAN Connect LTE",
"@type": "ProductSpecificationRef"
},
"place": {
"@type": "Place",
"id": "5671dd2ec3a53010188473ce3640dd81"
},
"relatedParty": [
{
"firstName": "Charlie",
"lastName": "Brown",
"email": "charlie.brown@example.com",
"phone": "(626) 722-6969",
"@type": "RelatedParty",
"@referredType": "OrderLineItemContact"
}
],
"productRelationship": [
{
"id": "be6d13f45b5620102dff5e92dc81c781",
"relationshipType": "Requires"
}
]
},
"productOffering": {
"id": "69017a0f536520103b6bddeeff7b127d",
"name": "SD-WAN Bronze Promotion"
},
"productOrderItemRelationship": [
{
"id": "100",
"relationshipType": "HasParent"
}
],
"@type": "ProductOrderItem"
}
],
"relatedParty": [
{
"id": "eaf68911c35420105252716b7d40ddde",
"name": "Linda Cox",
"@type": "RelatedParty",
"@referredType": "CustomerContact"
},
{
"id": "ACCT0000009",
"name": "Avid Corporation",
"@type": "RelatedParty",
"@referredType": "Customer"
},
{
"id": "ACCT0000001",
"name": "Boxeo",
"@type": "RelatedParty",
"@referredType": "Consumer"
}
],
"@type": "ProductOrder"
}
Response:
{
"code": 23,
"reason": "Invalid body field",
"message": "Invalid body field",
"details": [
{
"message": "Invalid payload: Customer Account does not exist",
"datapath": "/relatedParty[1]/"
},
{
"message": "Invalid payload: Consumer does not exist",
"datapath": "/relatedParty[2]/"
},
{
"message": "Invalid payload: Product specification does not exist",
"datapath": "/productOrderItem[0]/product/productSpecification/"
},
{
"message": "Invalid payload: Product inventory does not exist",
"datapath": "/productOrderItem[0]/product/productRelationship[0]/"
},
{
"message": "Invalid payload: Product offering does not exist",
"datapath": "/productOrderItem[0]/productOffering/"
},
{
"message": "Invalid payload: Product specification does not exist",
"datapath": "/productOrderItem[1]/product/productSpecification/"
},
{
"message": "Invalid payload: Product inventory does not exist",
"datapath": "/productOrderItem[1]/product/productRelationship[0]/"
},
{
"message": "Invalid payload: Product offering does not exist",
"datapath": "/productOrderItem[1]/productOffering/"
},
{
"message": "Invalid payload: Product specification does not exist",
"datapath": "/productOrderItem[2]/product/productSpecification/"
},
{
"message": "Invalid payload: Product inventory does not exist",
"datapath": "/productOrderItem[2]/product/productRelationship[0]/"
},
{
"message": "Invalid payload: Product offering does not exist",
"datapath": "/productOrderItem[2]/productOffering/"
},
{
"message": "Invalid payload: Product specification does not exist",
"datapath": "/productOrderItem[3]/product/productSpecification/"
},
{
"message": "Invalid payload: Product inventory does not exist",
"datapath": "/productOrderItem[3]/product/productRelationship[0]/"
},
{
"message": "Invalid payload: Product offering does not exist",
"datapath": "/productOrderItem[3]/productOffering/"
},
{
"message": "Customer contact is not related to the account",
"datapath": "/relatedParty[0]/"
},
{
"message": "Catalog not found",
"datapath": "/productOrderItem[0]/product/productSpecification/"
},
{
"message": "Catalog not found",
"datapath": "/productOrderItem[0]/productOffering/"
},
{
"message": "Invalid payload: The place doesn't exist in the system",
"location": "productOrderItem[1]:5671dd2ec3a53010188473ce3640dd81"
}
]
}
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