Add variable to the secondary fields displayed on header in workspace

ShaziyaS4380655
Tera Contributor

@Ankur Bawiskar 
I have a custom workspace create into custom application and I want to add some fields created date fields beside the category onto the record page of the incident, (in my application it is requested item table),
here is the screenshot , can u pls help over this, along with the fields I also want to add the variables to the secondary fields ., here I am creating a request from portal , and into the requested item I have a variable called number of lines which is present in a variables set and I want to add that variable to the secondary form header how can it be done. I have configured this in UI builder

 

ShaziyaS4380655_0-1757920990729.png

 

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@ShaziyaS4380655 

did you try using the OOTB config for adding fields?
if that doesn't support adding variables then it's not supported.

https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/customer-serv... 

Modify secondary fields displayed on header 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

No I have just added fields such as created , but I want to add the variable that is present in the variable set which is available on the requested item form when a request is created. can u help me with this?

@ShaziyaS4380655 

As informed by me if you are not able to search and find that variable in the config then it's not possible.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader