AES Flow Inbound Email Trigger not working when flow is active
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01-13-2024 05:30 PM - edited 01-13-2024 05:35 PM
Hello ServiceNow experts,
As the title says I have a AES Flow Inbound Email Trigger that is not working when the flow is active.
I have looked through the forum at other similar issues but I couldn't find a solution.
The trigger and the flow works fine when tested but it doesn't trigger when the email comes in the inbox.
Here's the trigger with a couple of simple conditions:
I have also created an Inbound Email Action in Studio and that works perfectly fine using the same simple conditions.
This is obviously a workable solution, but I am questioning why the AES Flow Inbound Email Trigger is not working as expected or am I missing something?
Thanks in advance for your help.
Calin