AES Flow Inbound Email Trigger not working when flow is active

calin-borbeli
Tera Contributor

Hello ServiceNow experts,

As the title says I have a AES Flow Inbound Email Trigger that is not working when the flow is active.

I have looked through the forum at other similar issues but I couldn't find a solution.

The trigger and the flow works fine when tested but it doesn't trigger when the email comes in the inbox.

Here's the trigger with a couple of simple conditions:

calinborbeli_0-1705195397245.png

I have also created an Inbound Email Action in Studio and that works perfectly fine using the same simple conditions.

calinborbeli_1-1705195775378.png

This is obviously a workable solution, but I am questioning why the AES Flow Inbound Email Trigger is not working as expected or am I missing something?

Thanks in advance for your help.

Calin

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