How to recieve mail on the instance

UTSAV KUMAR JAI · ‎08-17-2025

I wanted to setup the connection on my PDI so that whenever I trigger a mail to servicenow mail-ID then, email inbound action should work.Currently, I am not seeing any record on "Email Account" table.

Hence, I want to setup the configuration, so that it should work.

Thanks in Advance
Utsav

AndersBGS · ‎08-17-2025

Hi @UTSAV KUMAR JAI

Please note that sending and receiving emails in PDIs was disabled back in 2022: https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

You can set up the email Account in PDI with Gmail server but that will bring your email in PDI and which I not recommended. The workaround if you would still like to do this can be located here: https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

AndersBGS · ‎08-17-2025

Hi @UTSAV KUMAR JAI

Please note that sending and receiving emails in PDIs was disabled back in 2022: https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

You can set up the email Account in PDI with Gmail server but that will bring your email in PDI and which I not recommended. The workaround if you would still like to do this can be located here: https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Dr Atul G- LNG · ‎08-17-2025

Hi @UTSAV KUMAR JAI

Emails in a PDI are restricted due to security issues, so they’re not available out of the box. You can follow this link and configure the email service in your PDI.

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG · ‎08-25-2025

Hi @UTSAV KUMAR JAI

Is my answer not helpful?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Rafael Batistot · ‎08-17-2025

Hi @UTSAV KUMAR JAI

May this tutorial help you

https://youtu.be/bAxanOHjU54?si=kYiyTV1iMsckQL3y

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