Agent Workspace - Interactions are getting listed in inbox even if user is not part of queue

[Aditi6]

Hi Team,
In App engine inbox, user is getting interaction even if user is not part of queue. For all these interactions, even if user rejects, it is unable to do so. User is only able to accept.

[Rajesh Chopade1]

Hi @Aditi6 

If you need to control access to records, you can use scoped access control lists (ACLs) and lock scripted access to those records by using the Restricted Caller Access (RCA)

based on assignment group you need to write ACL.

I hope my answer helps you to resolve your issue.

Please mark correct and helpful accordingly.

Thank you