App Engine engine issue - You need a valid App Engine Studio license to continue working.

[Nikhil63]

Hi Team,

I got the below error with a non-admin user while opening 'App Engine Studio' on my Lab instance.

I installed the 'App Engine Studio (sn_app_eng_studio)' plugin in Lab Environments. and was able to access it with my admin account but when i tried it with non-admin user (have 'sn_app_eng_studio.user' role) i got the error, 'You need a valid App Engine Studio license to continue working' 

[Nikhil63 · Accepted solution]

found the answer, It's a role issue. I assigned the snc_internal role to the user and it's working for me 

thanks 

[apatkale123]

I am facing same issue but I couldn't found the "snc_internal" role to add to the user in user's related list

[EashanG]

Still facing same issue

[rkamal]

I am also facing the same issue. Dont know how to resolve this. First time user and I received the link and credentials from ServiceNow but after login getting this error.

[Dr Atul G- LNG]

No need to worry — this is a known issue with PDIs these days. Please follow the steps below:

1. Log in to developer.servicenow.com.

2. Go to your Profile.

3. On the left-hand side, open the Instance Recreate section.

4. Select Change User Role.

5. Change the role from AES to Admin.

6. Save your changes.

7. Log out, then log back in to your PDI instance.

If the issue still persists, you can release the instance and provision a new one.

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.