App engine studio license error in Personal developer instance

[Srishtiply3]

Hello 

I am using a Servicenow personal developer instance [PDI], and when I try to open App engine Studio, I see this message; 

You need a valid App engine studio license to continue working. Any work done in App engine studio will be available once this license is reinstated. To reinstate your App engine license, Contact uour Service now admin...

Since this a PDI, I do not have a Service now admin. Could you please confirm if App engine studio is available for developer instances or if there is a way to enable this license?

Thank you

[GlideFather]

Hi @Srishtiply3,

it's happening very often. To fix this:

• Go to: https://developer.servicenow.com/dev.do
• Click your profile in top-right corner,
• Change User Role,
• Select Admin,
• Confirm,
• Retry your PDI again.

[GlideFather]

Hi @Srishtiply3,

do you have any progress in this?

[Dr Atul G- LNG]

Hi @Srishtiply3 

Hi @VaishnaviM66637 

No need to worry — this is a known issue with PDIs at the moment. Please try the following steps:

Recommended Steps

1. Log in to developer.servicenow.com

2. Go to your Profile

3. Select Change User Role

4. Change the role from AES to admin

5. Save the changes

6. Log out and log back into your PDI

If the issue still persists, release the instance and provision a new one.

This behavior has been reported quite frequently recently. Since PDIs don’t have official support, it might take a few tries — but please keep trying.

---

Workaround (if it still doesn’t work)

1. Assign the admin role

2. Log out and log back in

3. Assign the AES role

4. Then, reassign the admin role again

This sequence has worked in some cases.

If it still doesn’t work, release the instance and request a new PDI with a lower version (XANADU) , and then upgrade it to the latest version afterwards.

[Nikhil Bajaj9]

Hi @Srishtiply3 ,

Release PDI and get a lower version PDI. There is no other workaround for now.

Regards,

Nikhil Bajaj