Approval email notification.

Shaunda Charles
Tera Contributor

Hello Good day,

I created a Flow that asks for approval, but the email is not the best looking. I am guessing that's the default look out of the box. Is there a way I can restructure the email to pull the information that I am looking for and structure it better?

ShaundaCharles_0-1691713068314.png


I also have an image in the request but it's not being pulled in the email. 

Regards.

1 ACCEPTED SOLUTION

Sruthi17
Kilo Sage

Hello,

 

Yes this is possible.

1. Go to System Logs -> Emails

Sruthi17_0-1692275260325.png

 

2. FInd out any of the approval email sent by the system and open it. And find which notification has triggered the email

Sruthi17_1-1692275360438.png

 

3. Open the notification and edit the notification content as required

 

Please accept solution or helpful, if you find it helpful.

 

 

 

View solution in original post

5 REPLIES 5

Shaunda Charles
Tera Contributor

Hello, Good day,

Does anyone know how I can accomplish the above and if possible?

Regards 

Sruthi17
Kilo Sage

Hello,

 

Yes this is possible.

1. Go to System Logs -> Emails

Sruthi17_0-1692275260325.png

 

2. FInd out any of the approval email sent by the system and open it. And find which notification has triggered the email

Sruthi17_1-1692275360438.png

 

3. Open the notification and edit the notification content as required

 

Please accept solution or helpful, if you find it helpful.

 

 

 

Shaunda Charles
Tera Contributor

@Sruthi17  Thanks for the assistance, but I am still trying to figure out how the picture ID gets attached to the email.
From the screenshot i attached, it shows that it comes in as a bunch of numbers.  

Shaunda Charles
Tera Contributor

Okay, so I found where the email comes from by following your instructions, but it's empty, however when I click preview I am seeing the template email. 

ShaundaCharles_0-1692277123324.png