assigned_to is not getting populated when respective assignment group is selected

[tGhadage]

Hi guys , 

assigned_to is not getting populated when respective assignment group is selected  , i have checked dependent value 

its assignment group and group also has active members in it but still its not getting populated,  in problem records only , its working fine for incident and change.

please guide!!! 

[Bhavya11]

hi @tGhadage  ,

 the new Madrid requires additional setup - the 'assigned to' field has a dictionary override for the problem tale where the reference specification require the 'problem_coordinator' role, as per below screenshot:

If helpful please mark it as correct.

Thanks,

BK

[tGhadage]

in DC , its like this 

[Bhavya11]

hi @tGhadage  ,

did you checked the dictionary override of the field

open this with  https://yourinstance.service-now.com/sys_dictionary_override.do?sys_id=57b3fafd534823004247ddeeff7b1...

check here

Thanks,

BK

[Sandeep Rajput]

@tGhadage  Can you elaborate on what happens when you try to select any user in assigned to field? Are you expecting the value of assigned to field to be populated automatically based on assignment group selection?