assigned_to is not getting populated when respective assignment group is selected

[tGhadage]

Hi guys , 

assigned_to is not getting populated when respective assignment group is selected  , i have checked dependent value 

its assignment group and group also has active members in it but still its not getting populated,  in problem records only , its working fine for incident and change.

please guide!!! 

[tGhadage]

yes when we click on the search , in new window users should get populate.

[Pradeep Thipani]

Hi @tGhadage  ,

Does it populating any users for respective group? If not please provide problem_coordinator role to group.

If you need for itil users please change the OOB configuration in dictionary override.

https://YOURINSTANCE.service-now.com/sys_dictionary_override.do?sys_id=57b3fafd534823004247ddeeff7b1...

Thanks,

Pradeep