Auto populate the location based on user's location.

[Deepak Shaerma]

Hi Community

I need to Auto populate the custom "Location field (Type : choice)"  based on logged in user's location. If required user can change it also manually.  How to do this. I attached a screenshot of the incident form. this needs to done in incident form.

[jaheerhattiwale]

@Deepak Shaerma 

Please create an onload client script and write a GlideAjax in it.

Create a client callable script include which is needed for GlideAjax.

GlideRecord on user table and query user table using logged in users sys id using gs.getUserID().

Return the location of logged in user from script include.

In client script, in GlideAjax callback function set the custom location field.

Link to GlideAjax doc: https://docs.servicenow.com/en-US/bundle/tokyo-application-development/page/script/ajax/topic/p_AJAX...

Note: in documentation you will get a sample code as well

Please mark as correct answer if this solves your issue.

[akash27]

You need 2 components:
1. onLoad client script
- here you will have to write the code in isLoading part as well.
2. Script Include
- You can return this to the client script from your include: gs.getUser().getLocation();

OR
You can do this via Display Business rule and use "gs.getUser().getLocation();".
In display business rule you can add a condition check
if location is not empty OR the location is "gs.getUser().getLocation()", then don't auto populate

[Gunjan Kiratkar]

Hi @Deepak Shaerma ,

I will recommend you to go with Business rule. Because onload client script will change the location everytime when form loaded. It may be any itil user or agent.

So better to go with Before insert Business rule as below :-

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var userLocation = gs.getUser().getRecord().getDisplayValue("location"); 
    var gr = new GlideRecord("sys_choice");
    gr.addEncodedQuery("name=incident^element=u_location^label="+userLocation); //Change your field backend value in place of "u_location".
    gr.query();
    while (gr.next()) {
		current.u_location=gr.value;
	
    }

})(current, previous);