Based condition should not onSubmit the form else onSubmit

Siva82
Tera Expert

6 hours ago

Hi Team,

I have a catalog item with an onSubmit client script that enforces some conditions. Currently:

  • The script enters the if block and shows the error message as expected.

  • However, when the conditions are not matched, the form does not submit as intended.

I have written the following script, but it’s not working properly. Could you please review and help fix it?

Thank you in advance for your support!

var allowSubmit = false; // declare globally

function onSubmit() {
    if (allowSubmit) {
        return true; // already validated, let submit continue
    }

    var locationSysId = g_form.getValue('current_work_location');
    var accessory = (g_form.getDisplayValue('choose_accessory') || '').toLowerCase();
    var hasYubikey = accessory.includes('yubikey');
    alert(hasYubikey);

    var ga = new GlideAjax('LocationSubmitValidator');
    ga.addParam('sysparm_name', 'getLocationData');
    ga.addParam('sysparm_location_id', locationSysId);

    ga.getXMLAnswer(function(answer) {
        var data;
        try {
            data = answer ? JSON.parse(answer) : null;
        } catch (e) {
            data = null;
        }

        // If no data, allow
        if (!data) {
            allowSubmit = true;
            g_form.submit();
            return;
        }

        // Block condition
        if (
            data.name && data.name.toLowerCase().includes('remote') &&
            (data.onsiteSupport == 0 || data.onsiteSupport === '0') &&
            (data.hardwareSelfService == 0 || data.hardwareSelfService === '0') &&
            !hasYubikey
        ) {
            g_form.addErrorMessage(
                'For Remote locations without onsite or hardware self-service support, a Yubikey request is mandatory.'
            );
            // do NOT call g_form.submit here
            return;
        }

        // ✅ Allow submit
        allowSubmit = true; // set before resubmitting
        g_form.submit();
    });

    return false; // always block original submit until callback finishes
}




Thank you
Siva
 
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  • 301 Views
5 REPLIES 5

VaishnaviK43271
Tera Contributor

5 hours ago

Hi @Siva82 !!

This issue happens because onSubmit runs synchronously, but GlideAjax is asynchronous.
So the form returns false before the server response arrives.

Fix:

  • Always return false initially

  • Validate in the GlideAjax callback

  • If valid, set a global flag and re-submit the form

  • Allow submission on the second run using the flag

var allowSubmit = false;

function onSubmit() {

    // Allow submit after async validation
    if (allowSubmit) {
        return true;
    }

    var locationSysId = g_form.getValue('current_work_location');
    var accessory = (g_form.getDisplayValue('choose_accessory') || '').toLowerCase();
    var hasYubikey = accessory.indexOf('yubikey') > -1;

    var ga = new GlideAjax('LocationSubmitValidator');
    ga.addParam('sysparm_name', 'getLocationData');
    ga.addParam('sysparm_location_id', locationSysId);

    ga.getXMLAnswer(function(answer) {
        var data = answer ? JSON.parse(answer) : null;

        // Allow submit if no data
        if (!data) {
            allowSubmit = true;
            g_form.submit();
            return;
        }

        // Block condition
        if (
            data.name.toLowerCase().indexOf('remote') > -1 &&
            data.onsiteSupport == 0 &&
            data.hardwareSelfService == 0 &&
            !hasYubikey
        ) {
            g_form.addErrorMessage(
                'For Remote locations without onsite or hardware self-service support, a Yubikey request is mandatory.'
            );
            return;
        }

        // Allow submit
        allowSubmit = true;
        g_form.submit();
    });

    // Stop initial submit
    return false;
}

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for.

Thank You

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Siva82
Tera Expert

5 hours ago

@Mohammed8 @Sarthak Kashyap 

Can you please help me on it

 

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Siva82
Tera Expert

4 hours ago

I Have updated script but still not works

// Global flag to prevent recursive submits
var allowSubmit = false;

function onSubmit() {
    // Already validated? Let the submit continue
    if (allowSubmit) return true;

    // Get form values
    var locationSysId = g_form.getValue('current_work_location');
    var accessory = (g_form.getDisplayValue('choose_accessory') || '').toLowerCase();
    var hasYubikey = accessory.includes('yubikey');

    // GlideAjax async call
    var ga = new GlideAjax('LocationSubmitValidator');
    ga.addParam('sysparm_name', 'getLocationData');
    ga.addParam('sysparm_location_id', locationSysId);

    ga.getXMLAnswer(function(answer) {
        var data = null;
        try {
            data = answer ? JSON.parse(answer) : null;
        } catch (e) {
            data = null;
        }

        // Check blocking condition
        if (
            data &&
            data.name &&
            data.name.toLowerCase().includes('remote') &&
            (data.onsiteSupport == 0 || data.onsiteSupport === '0') &&
            (data.hardwareSelfService == 0 || data.hardwareSelfService === '0') &&
            !hasYubikey
        ) {
            g_form.addErrorMessage(
                'For Remote locations without onsite or hardware self-service support, a Yubikey request is mandatory.'
            );
            return; // DO NOT submit
        }

        // Allow submit safely
        allowSubmit = true;

        // Use setTimeout to avoid recursive onSubmit problems in catalog forms
        setTimeout(function() {
            g_form.submit();
        }, 50); // 50ms delay is usually enough
    });

    // Stop original submit until async validation completes
    return false;
}
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Siva82
Tera Expert
In response to Siva82

3 hours ago

Hi @Mohammed8 
Thank you for response
I tried above script not works

 

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