Hi Team,
I have a catalog item with an onSubmit client script that enforces some conditions. Currently:
The script enters the if block and shows the error message as expected.
However, when the conditions are not matched, the form does not submit as intended.
I have written the following script, but it’s not working properly. Could you please review and help fix it?
Thank you in advance for your support!
var allowSubmit = false; // declare globally
function onSubmit() {
if (allowSubmit) {
return true; // already validated, let submit continue
}
var locationSysId = g_form.getValue('current_work_location');
var accessory = (g_form.getDisplayValue('choose_accessory') || '').toLowerCase();
var hasYubikey = accessory.includes('yubikey');
alert(hasYubikey);
var ga = new GlideAjax('LocationSubmitValidator');
ga.addParam('sysparm_name', 'getLocationData');
ga.addParam('sysparm_location_id', locationSysId);
ga.getXMLAnswer(function(answer) {
var data;
try {
data = answer ? JSON.parse(answer) : null;
} catch (e) {
data = null;
}
// If no data, allow
if (!data) {
allowSubmit = true;
g_form.submit();
return;
}
// Block condition
if (
data.name && data.name.toLowerCase().includes('remote') &&
(data.onsiteSupport == 0 || data.onsiteSupport === '0') &&
(data.hardwareSelfService == 0 || data.hardwareSelfService === '0') &&
!hasYubikey
) {
g_form.addErrorMessage(
'For Remote locations without onsite or hardware self-service support, a Yubikey request is mandatory.'
);
// do NOT call g_form.submit here
return;
}
// ✅ Allow submit
allowSubmit = true; // set before resubmitting
g_form.submit();
});
return false; // always block original submit until callback finishes
}
Thank you
Siva
