Resolved! Auto assignment of tickets to agent in workspace
Hi All,I am trying to create workspace through App engine studio UI builder. Our requirement is to auto assign tickets to agents who are available. Any input will help ThanksRitu
Forum Posts
Resolved! Difference between Table and Application
Why do we need to create a application while we can directly create a table and add relevant fields to the list of the table by configuring list and adding up data which in turn will be able to create records. Any comments from anybody?Because once ...
Resolved! collaborator invitation
Custom ApplicationにCollaboratorsを追加したいのですが、invitationがどこに届くか分かりません。
How to verify the jwt by a third party through api in servicenow？
I want to verify the jwt by outlook in servicenow, is there any api that can verify the jwt RS256 signature?
Resolved! Trying to install Absolute Connector plugin on test
stalling Absolute Connector in test, and i get a message that i need to install "com.glide.hub.action_type.datastream" . I did not have this issue in Dev. I have searched, but do not see what i need to have installed or updated on m test plugin envir...
Parent Child Relationship - Not Working Correctly in App Engine Studio
Looking for some assistance with two tables extended from TASK in app engine studio. I am trying to create a custom table tied to a record producer that will ultimately kick off a flow in flow designer. I have followed the steps to create the relatio...
In the mobile app - What is the best way to remove a choice from a choice list?
I'm currently optimising a form in the mobile app in Studio and need to do what appears to be client side scripting. In the app on Work Order Tasks, the user presses a button and a list of options come up. I would like to hide an option or two from t...
How to give access of SOW Landing page to ITIL User
Hi All,I need to give access to ITIL User to the landing page in Service Operations Workspace. I tried updating the Audiences related to SOW and giving ITIL user, but it is not working as expected. After impersonating with an ITIL user I am getting "...
Why did our "Custom Application" become a "Store Application" after promotion via the app pipeline?
We've got a custom app built out in DEV. I went ahead and configured the app pipeline (no Git) and promoted form DEV to TEST via a Deployment Request. The app was promoted to TEST however in TEST the scope is defined in the "Store Application" table ...
How to solve performance issue of a list ?
My team built a custom table that 3 million records are populated.When I try to open the list it takes 50 sec.Watching at the browser reponse time I can see 46 sec are consumed on the Server side.Is there any way to investigate the route cause and ma...
Catalog UI Policy Execution Order
Hi,I have faced an issue that catalog UI policies do not work as expected.In my understanding, catalog UI policies execute from lower order to higher and if there is any conflict action the highest catalog UI policy should be prioritized.However, the...
I need to know is there any sample projects available for practicing purpose. I already have the De
I need to know is there any sample projects available for practicing purpose. I already have the Dev instance registered and i am using sandiego site and learning SNOW. I need to know if i can get some Sample projects which will help me have hands on...
Our Custom build app is not showing up in the App engine studio?
Hi Team, Initially, we built our custom application in the ServiceNow studio, Now we like to move it into App Engine Studio. Can Studio build an Application can we move to App Engine Studio? Studio Application is not showing up in the My Apps selecti...
Question about scheduled job Time fields
Hello,In the sysauto table, there are two Time fields.One is entered_time and another is run_time. I can see the entered_time field on the form and I can configure when to run the job using the field.Then what the run_time field is for?When I see the...
