Business Rules

[smrutiranjanmal]

when incident moves to resolve it should auto close in 10 minuets , when it reach 3rd,6th and 9th minutes these 3 reminder as email notification and auto close incident. please give me a business rule script for this scenario.

[Dr Atul G- LNG]

Hi @smrutiranjanmal 

Instead of BR, use Flow and it will be Low code for you. 

https://developer.servicenow.com/dev.do#!/learn/courses/utah/app_store_learnv2_flowdesigner_utah_flo...

[maroon_byte]

For this, you will have to run your business rule/flow every minute on all resolved Incident tickets. Not a performance effective idea.

[Edoardo M]

Hi @smrutiranjanmal,

Merging the above ideas, you could use a flow which fires on resolved Incidents and combine the following 2 flow logics:

• Do the following until state is closed (to stop the flow)
• Wait for a duration (e.g.: 3 minutes) and then fire a notification, email or subflow for that actions, adding this multiple times as per your reminder requirement

Doing so, you save performance and logic maintenance.

Br,

Edo

[Jayant_M]

Hi @smrutiranjanmal ,

You can try gs.eventQueueScheduled() by giving wait duration.