CAB approvals triggering twice in meeting notes section

[Siva_Santosh]

whenever a cab manager is approving a change request the approval notification is triggering twice in the meeting notes and I checked every business rule and client scripts associated with it and all of them are OOB .kindly help me to solve this issue and thanks in advance

[Mark Manders]

Is it really the same notification? Did you check if you have multiple notifications triggering on the same config? 

[Siva_Santosh]

I checked mark, only one notification is triggering for this by the way  my issue is that whenever the cab manager approves the request the approval text is appearing itself twice in the meeting notes like I mentioned in the screenshot above, I hope you understand my problem , thanks

[Sohail Khilji]

Hi @Siva_Santosh ,

1. Firstly identify which notification is being triggerted twice. Find the notification record which is been sent twice.

2. Find the trigger condition of that notification.

3. if its event the find the associated script which is triggering this event (script include, business rule , flow etc..)

4. check on Business rule for code error or if the update is happening twice. i assume it must be BR which is causing this issue.

5. See if there are any duplicate notifications...

[stefan_kreil]

Can you share trigger configuration?