Can someone help me how to pause the OLA created on HR Task table?

[BharatT]

I'm creating OLA for HR tasks, but not able to configure correct pause condition.

Please someone help me understanding which field should I use on OOB HR Task table.

Also, put some insights on Suspend Request field available OOB on HR Task Table.

Thanks in advance.

[Ankur Bawiskar]

@BharatT 

why you can't configure pause condition?

you can use fields from HR Task table to specify the pause condition

where are you stuck?

[BharatT]

Hi @Ankur Bawiskar,

I don't have state value as on hold or waiting, so just want to know if there is any OOB field available on HR task which I can use to pause my OLA when parent case is suspended, and once case is Resume the OLA will be In progress. I was trying to use Suspend Request but seems that it not updating correctly when the case is Suspended (by clicking on Suspend case UI action on HR Task in agent workspace) or resumed.

Thanks

[SANDEEP DUTTA]

Hi @BharatT ,

Use the below filter condition and check for the existing Pause conditions for HR Task table in the SLA Definitions:

[Dr Atul G- LNG]

Hi @BharatT 

https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-resourc...