What is the Priority Determination Matrix for Service requests?

Umesh G · 4 weeks ago

Dr Atul G- LNG · 4 weeks ago

Ootb there is no priority matrix for SR, bcz SR is like a standard way of fulfilling the user ask. You can use the same logic and build your own priority matrix for SR as per the item and item nature

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Ankur Bawiskar · 4 weeks ago

@Umesh G

same question asked again?

Any reason?

Your earlier question already has response

How do we categorize and prioritise service requests ?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Umesh G · 4 weeks ago

Hi @Ankur Bawiskar ,

Thanks for the reply.

Do you have any doc for understanding the Priority Determination Matrix for incidents?

Thank You,

Umesh

Dr Atul G- LNG · 4 weeks ago

Hi @Umesh G

https://youtu.be/xnEKdDfjNeA

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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