Can't able to create the ATF step for opening a order guide

UTSAV KUMAR JAI
Tera Contributor

4 weeks ago

While running the ATF step “Open an Order Guide (SP)”, the Order Guide dropdown is empty and no order guides are available for selection.

UTSAVKUMARJAI_0-1768379781413.png

But, ideally there are two records

UTSAVKUMARJAI_1-1768379848211.png


Any solution for this fixes?

Warm Regards

Utsav

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Ankur Bawiskar
Tera Patron

3 weeks ago

@UTSAV KUMAR JAI 

I am also unable to search

Looks like a platform bug

Raise a case with ServiceNow

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron

3 weeks ago

Hi @UTSAV KUMAR JAI 

https://www.servicenow.com/community/itsm-forum/atf-unable-to-open-order-guide-in-atf-as-its-empty/m...

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