ATF: Unable to open Order Guide in ATF as its empty

[Sarah Qureshi]

ATF ::

1. New Test
2. Service Catalog in Service Portal
3. Open a Order Guid (SP)
4. Click Arrow glass for Order Guid
5. List will be empty
6. Any idea how to populate? 
7. I can navigate to Order Guide and see two items there.
8. 

[Yousaf]

Hi Sarah,

Please refer to this link

ATF : Submit an Order Guide (SP) step fails if the order guide only consists of Record Producers

and this one too its a bit old but this could be the issue.

Anyone ever set up an ATF on an Order Guide?

Mark Correct or Helpful if it helps.

[Sarah Qureshi]

I was able to solve this by copying the Order Guide and the new order guide will show up in the list. 

[DylanB]

I also came across this issue. In my case, I intentionally did not have a Catalog selected for the Order Guide as a way to prevent users from searching for it in the catalog. 

I added the Order Guide to the Service Catalog catalog (which is the only one we have) but the Order Guide still did not show when I had the portal of Employee Center selected in the ATF Open an Order Guide step. I changed my portal to Service Portal and then my Order Guide appeared.

It seems that Order Guide field applies some querying parameters to it's search, which I'll assume is what's causing the issue.