Can we raise continual improvement request from detractor survey feedback

[SaswatiC]

We can raise incident or case request from a detractor record recieved from customer at NPS as survey result. Can we raise continual improvement request from a detractor record ?

[Rajesh Chopade1 · Accepted solution]

Hi @SaswatiC 

Yes, you can raise a Continual Improvement Request from a detractor record, but this usually requires some customization or configuration.

You can configure a Flow Designer to automatically generate a CIM request when a detractor response is recorded. flow can be triggered when a survey response with a score of 0-6 is saved in the asmt_assessment_instance table.

The flow can create a record in the CIM application (sn_cim_improvement), populating fields with details from the survey, such as the respondent’s comments, the score, and the related record.

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

Rajesh

[SaswatiC]

Thank you for your help on this.