Lists and Filters Task

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AzraAnisha
Giga Contributor

‎05-18-2026 06:03 AM

Hi, I did all the task instructions given in the module and I also got the expected output, but my task is still not getting validated. Could you please guide me on how to resolve this issue?

Thank you.

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Tanushree Maiti
Tera Patron
In response to AzraAnisha

‎05-18-2026 07:27 AM - edited ‎05-18-2026 07:28 AM

Hi @AzraAnisha 

Ensure  you are doing this task via   impersonating Platform User,

 

Select the State column of all 1-Critical incidents and use the List Editor to change the State to In Progress. Select the green check mark to save the list changes.  (10 rows will be updated.)

 

result count should be 10 . For you it is coming 22!

Check the video with incident number and correct it.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

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Dr Atul G- LNG
Tera Patron

‎05-18-2026 06:15 AM

https://www.servicenow.com/community/training-and-certifications/lists-and-filters-task/td-p/3484320

 

https://www.servicenow.com/community/training-and-certifications/lab-validation-notes-welcome-to-ser...

 

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Tanushree Maiti
Tera Patron

‎05-18-2026 06:30 AM

Hi @AzraAnisha 

 

validate each incident number ,category ,priority, and column in list view.

 

https://www.youtube.com/watch?v=YXFL_2WKHwk

https://www.youtube.com/watch?v=hwyPro0D3Bw

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Lists and Filters​ Task | Lists and Filters Module | Welcome to ServiceNow | Virtual Internship
Lists and Filters​ Task | Lists and Filters Module | Welcome to ServiceNow | Virtual Internship
youtube.com/watch?v=YXFL_2WKHwk
Lists and Filters​ Task | Lists and Filters Module | Welcome to ServiceNow | Virtual Internship Link of the Module :- ...
ServiceNow Simulator Tasks 3 List and Filter Activity
ServiceNow Simulator Tasks 3 List and Filter Activity
youtube.com/watch?v=hwyPro0D3Bw
ServiceNow Simulator Tasks 3 List and Filter Activity || Saket Mishra || Triguma Academy #servicenow #servicenowdeveloper #servicenowjobs #service #itjobs #technology #cloud

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AzraAnisha
Giga Contributor

‎05-18-2026 06:39 AM

@Tanushree Maiti Thanks for the reply. I followed all the steps in the videos you have sent. And i have also tried them multiple times. However, my task still isn't being validated. it's showing the same error.

Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Cr...

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Tanushree Maiti
Tera Patron
In response to AzraAnisha

‎05-18-2026 07:23 AM

Hi @AzraAnisha 

 

share the validation error , highlighted by light red.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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