Hi All,
I am working on a catalog item in ServiceNow and facing an issue with variable behavior.
In my catalog item:
- I have a variable "Request Type" with 4 choices.
- Based on the selected Request Type, another variable "Request Reason" is shown.
- The "Request Reason" field contains 8 choices.
- Further, based on the selected Request Reason, some related fields get populated and displayed.
Issue:
- When I change the Request Type, some dependent fields:
- Become disabled, or
- Sometimes remain visible, and
- Sometimes behave inconsistently (enabled/disabled/visible).
What I Tried:
- Verified UI Policies and Client Scripts
- Checked variable dependencies
Question:
- Why are the dependent fields behaving inconsistently (visible vs disabled)?
- Is there any best practice to manage such multi-level dependencies?
