Catalog Item won't be searchable for catalog item owner on Service Portal if item is associated with
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02-26-2025 02:57 AM
Hi Everyone,
- There is catalog item which name is "Additional Software" it is visible on portal but the same Catalog Item won't be searchable for catalog item owner on Service Portal if item is associated with "Software" Categories under Portal Catalogs. but when i change the category from "Software" to "Can We Help You?" it is working fine.
-This issue happened for catalog item owner not for admin user.
-Can someone help to resolve this issue and please find attached screenshot?
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02-26-2025 03:25 AM
It shows up in the 'recommended' widget, but is it also available when you go to the topic? Does it show there?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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02-26-2025 03:51 AM
@Mark Manders - i didn't get it can you explain in brief with navigation so, it can easier to understand me.
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02-26-2025 04:51 AM
When the users goes to the topic and tries to click to it there, does he see it, or is it just in the recommended widget?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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02-26-2025 04:06 AM
Hi @rmaroti
Is user able to see this item via normal navigation in portal? Is any user criteria?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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