change manaement

[Chamundi_AB]

Hi All, as I'm new to Change management, I need a help to get it done this story. Can one one help me pls

Short desc: CHG – Emergency Change State Flow – Create New

Description: “As an Incident Manager, I want to be able to create an Emergency Change so that it follows the standard operating procedure - an emergency change shld always be implemented in an emergency situation (only p1 incidents)- the emergency change shld be assigned to the change support group of the service offering.

Acceptance criteria : i know that this story is complete when the requirements of state flow for "create new" is completed as describe in the story

[Rafael Batistot]

Hi @Chamundi_AB 

This is the process flow about the Change management. Might help you 

https://www.servicenow.com/community/itsm-articles/change-management-process-workflow/ta-p/2299141

[k_lutz]

Hi,

There is an OOTB UI Action called "Create Emergency Change" that is associated with the incident table. If you are looking for code to get you started, I would review the logic here. You probably need to adjust it if you want it assigned to a specific group when it creates the change and associates it to the incident. If you do it in a business rule or flow; make sure to have conditions as sometimes people may create a P1 when its not...so would wait until a true trigger is available so that it does not create a change when it is not needed.