Change theme for csm/fsm Configurable workspace

[Nisha15]

Hi team,

I want to change my theme for csm/fsm workspace, the solutions i tried:

created record in sys_ux_theme, when next experience is on it is not reflecting.
from the ui builder there is no option to create custom theme and change it, by default Polaris is selected there:

can someone tell me, without installing plugins how can i change the theme?
if anyone can share the idea, that will be really helpful.

Thanks,
Nisha

[Community Alums]

Hi @Nisha15 ,

For your current CSM/FSM workspace , you cannot change the theme as it's defaulted to Polaris and there is no option to change it unfortunately. Even if you create a theme record, it will of no use.

See the settings in UI builder :

You can create a new custom Workspace experience, then you will have the capability to change or add themes.

Please follow the steps mentioned in the doc : https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/ui-builder/task/wor...

[Nisha15]

Hi @Community Alums ,
Thanks for replying,
I created new experience also but still it is the same issue.

there is no option to click on menu, changing theme 

it is also having the same behavior

[Community Alums]

Hi @Nisha15 ,

Unfortunately apart from disabling the Polaris Theme, there is no other way i see.

[Nisha15]

on disabling theme there is empty record on branding and theme as we cannot replace it with any, and defaulting it to ServiceNow default theme.