business rule

[smrutiranjanmal]

When incident is created or submitted then a work note must be updated automatically , stating incident record was created. 

please write a scripts for this.

[Dr Atul G- LNG]

Hi @smrutiranjanmal 

Something OOTB , and added in activity logs Any reason you want to update worknotes.

[abirakundu23]

Hi @smrutiranjanmal ,

Please create a before/insert BR. 

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[Edoardo M]

Hi @smrutiranjanmal,

I suggest you use a Flow in Flow Designer. Look how easy it is without scripting and, potentially, using Flow Generation with Now Assist (done with Washington DC release in Workflow Studio with Now Assist for Creator on).

Flow Generation parameters:

1. Title: Incidents Work Note automation
2. Prompt: When an incident is created or updated with its state as "New" or "In Progress," the system automatically updates the incident work notes to add a statement that is "Incident created" when it is "New" and "Incident submitted" when it is "In Progress" 

Results:

Step 1: add prompt

Step 2: review and adapt the suggested flow

Outcomes:

1. Implementation time: 2 minutes
2. Editing time: 2 minutes
3. Maintenance: everyone (no coders and pro coders)

BR,

Edo

Please mark helpful & accept correct answer if it's worthy for you.