Choice table issue

[dmahendran]

I have a requirement to create three variables—Category, Subcategory, and Choice—that should only be visible in the RITM and Task when the Assignment Group is HCL. These variables have been created as Lookup Select Box types, and their options are managed through the sys_choice table. I’ve also used reference qualifiers for filtering and set up a UI Policy to make these variables visible only when the Assignment Group is set to HCL.

The issue I'm facing is that while the Category variable works fine when assigned to the HCL group, I'm unable to select any options in the Subcategory and Choice variables. For troubleshooting, I temporarily disabled the UI Policy and tested it through the Service Portal—everything worked correctly. However, the problem persists in the backend view (platform UI), where the Subcategory and Choice options remain unselectable.

Any help or suggestions would be appreciated.

[Ankur Bawiskar]

@dmahendran 

remains unselectable -> what does this mean?

Is subcategory dependent on category? And this dependency is not working?

share some screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[dmahendran]

There is a dependency between Subcategory and Category, but whenever I select a Category, the Subcategory field only displays "None" and does not show any available options.

[Ankur Bawiskar]

@dmahendran 

share the variable config screenshots

is subcategory correctly filtering based on category on RITM?

Issue is only on SC Task?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[dmahendran]

The configuration seems to be correct, as the variables work as expected in the Service Portal. However, they are not functioning properly in the RITM and Task forms. I'm attaching a screenshot of the variables for reference.