Configurable workspace || Pop up modal for reference fields not populating field

[hannesh]

Hi experts!

I've created a new Configurable Workspace using App Engine Studio, but I'm experiencing an issue with popup modals for reference fields. When pressing the magnifying glass next to the field, the popup displays the correct list of records, but when I select a record, the modal closes, and the field on my form is not populated. This remains true for all reference fields available on the workspace, works fine in "normal" ui. 

Any help would be greatly appreciated!

Thanks in advance,
Hannes

[Najmuddin Mohd]

Hello @hannesh 

Can you check the below link, it helps you on the Model creation from the beginning.

https://www.servicenow.com/community/next-experience-articles/how-to-use-ui-actions-in-workspaces/ta...

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[Steve50]

We have the same issue. I created a configurable workspace using app engine studio. The reference fields will not populate from the pop up modal, only if you use the typeahead feature.

There are no customizations to our workspace beyond telling app engine studio the tables we want to add. It does not work on Incident, Problem, Change Request, or any other forms in our workspace.

[Marc Mouries · Accepted solution]

I had the same issue and this solved it for me: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1645501

[hannesh]

Thank you very much Marc, works like a charm!