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cross scope access

abdulshaafi
Tera Contributor

Hi Community,

I am encountering an error while importing an Excel file through a Data Source and selecting Test Load 20 Records or Load All Records.

The ImportProcessor completes, but the completion code is Error. The following message appears on the Data Source form: 

Read operation against 'sys_data_source' from scope 'sn_se' has been refused due to the table's cross-scope access policy.
abdulshaafi_0-1787329762147.png

 

I have created cross scope privilige but still problem exists:

Scope: sn_se
Application: Scan Engine
Target table: sys_data_source
Target scope: Global
Required operation: Read
3 REPLIES 3

Rafael Batistot
Kilo Patron

Hi @abdulshaafi 

 

The issue is likely Restricted Caller Access, not the Cross-Scope Privilege you created.

For sn_se > Global.sys_data_source >Read, check:

System Applications → Application Restricted Caller Access

Create/verify an entry allowing:

  • Source scope: sn_se
  • Source type: Scope
  • Target scope: Global
  • Target type: Table
  • Target: sys_data_source
  • Operation: Read
  • Status: Allowed

Then test the Data Source again.

 

If this response was helpful, please mark it as Helpful and, if applicable, as Correct.
This helps other users find accurate and useful information more easily

emir
ServiceNow Employee

It looks like your Scan Engine was not configured correctly. SE looks at records that you are creating and scans them against best practices definitions. In your case SE is not able to scan the results.

 

What Rafael above has mentioned is most likely your issue.

 

Alternatively, you can turn off SE until it is configured properly.

CharlesW8781780
Giga Contributor

This looks like a cross-scope access restriction rather than an Excel import problem. The error indicates that the sn_se scope is trying to read sys_data_source without the required cross-scope permission. I’d check the table’s cross-scope access policy and whether the application scope has the necessary read access before troubleshooting the import itself.