Servicenow devloper ITSM Roadmap

[akshayshete]

Hii community ,

I am planning to learn servicenow  development with ITSM .  could experienced developers please suggest a roadmap from begginers to advance.   

[Dr Atul G- LNG]

Hi @akshayshete 

Being a ServiceNow trainer, I’d say that ITSM and Development are two different areas, although development skills can be applied across the ServiceNow platform.

If you’re looking to learn ITSM, I recommend starting with the ITSM training available on Now Learning. This will help you build a strong understanding of ITSM processes and how they are implemented on the platform.

For ServiceNow Development, I’d recommend following the CAD (Certified Application Developer) learning path. This focuses more on development concepts, scripting, application development, and platform customisation.

Training for both paths is available through Now Learning, with learning resources and training options available to help you build your skills step by step.

Here are a few tips:

1. Follow this master playlist to strengthen your JavaScript skills specifically for the ServiceNow platform. 

https://youtu.be/62Nabpb94Jw?si=FqBwRN2B8C71aYHr

 Hands on  https://developer.servicenow.com/dev.do#!/learn/courses/australia/app_store_learnv2_scripting_austra...

1. Spend at least 1–2 hours daily on the ServiceNow Community. Observe the kinds of technical questions being asked and how experienced members respond. You’ll learn a lot passively this way—and I highly encourage you to start answering questions as well. Explaining concepts to others will improve your technical thinking and deepen your understanding.

1. Explore the free courses available on the ServiceNow Developer Site. These are practical and focused, and will help you apply your knowledge directly on the platform.

2. https://developer.servicenow.com/dev.do#!/learn/learning-plans/yokohama/citizen_developer
3. https://developer.servicenow.com/dev.do#!/learn/learning-plans/yokohama/servicenow_application_devel...

Basic courses:

https://developer.servicenow.com/dev.do#!/learn/learning-plans/australia/new_to_servicenow

https://developer.servicenow.com/dev.do#!/learn/learning-plans/australia/servicenow_administrator

[glideFather]

ahoy @akshayshete,

you can navigate to the official Learning paths made by ServiceNow as seen here: [GF#11] ServiceNow Learning Paths

For ITSM, go to the page 29:

It contains the clickable links for easier navigation

[AndersBGS]

Hi @akshayshete 

I would always suggest to follow the official learning paths provided by ServiceNow university.

[Aditya_hublikar]

Hello @akshayshete ,

Welcome to servicenow community 

You can start with practicing in Servicenow PDI .  

When you start exploring ServiceNow PDI, begin with understanding the basic platform UI:

• Application Navigator, Banner, Content Frame (UI16)

• Explore Forms and List Views

• Company Branding and changing the Welcome Page

• Context Menu (what it is and its types)

• Breadcrumbs and how they work

Next, move on to data modeling basics:

• Table and Field creation

• Table dependencies and Table Extensions

• Field types

• Views

• Important OOTB tables like User (sys_user), Group (sys_user_group), Role (sys_user_role), Delegations

Once you are comfortable with this, explore core configuration concepts:

• Reference Qualifiers

• Dot-walking

• UI Policies

• Dictionary Overrides

• ACLs

• Priority Lookup

• Difference between Configuration vs Customization

Then understand data movement and backup concepts:

• Update Sets (how to take backup of your work)

• Update Set transfer methods

• Import Sets

After learning these basics, you can confidently move forward to explore Service Management modules like:

• Incident

• Problem

• Change

• Request

And then deep dive into the Development part.

CSA is the basic and most important certification for ServiceNow beginners

Main topics to focus on:

• Platform UI and navigation

• Tables, fields, forms, and list views

• Users, groups, and roles

• Basic ITSM concepts

• UI Policies, Client Scripts, and Business Rules (basic understanding)

Best practices:

• Practice each topic in your Personal Developer Instance (PDI)

• Do not just memorize answers—try to understand why a feature is used and when to use it

Once you follow this path, your ServiceNow learning journey will be smooth and structured 

Try to spend 2-3 hours daily  on community which will help you understand different real  time scenarios ,different approaches . Explore University Course which also enhance your knowledge.

Start with the "Welcome to ServiceNow " training, it's really good and it will gives you your first certificate!

The Certified System Administrator (CSA) certificate is initial stage , it's useful for almost for any servicenow role .

You can refer this thread :

https://www.servicenow.com/community/sysadmin-forum/six-steps-on-how-to-start-learning-servicenow-a-...

You can also explore Learning plans from below :

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

Here are few thread that you can refer for interview question  :

https://www.servicenow.com/community/itsm-forum/servicenow-interview-questions-part-1/td-p/3511504

https://www.servicenow.com/community/itsm-forum/scripting-practice-question/td-p/3529846

https://www.servicenow.com/community/itsm-forum/scripting-interview-questions/td-p/3545279

https://www.servicenow.com/community/virtual-agent-forum/scenario-based-and-theoretical-interview-qu...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya