Custom Application Record Producer working in Dev but not in QA on Service Portal? Why?

[VIKASM535239375]

Custom Application Record Producer working in Dev on Service Portal but not in QA on Service Portal?

Even though everything is same.

Also Records Producer works fine in both Dev and QA Native UI.

[Vishal Jaswal]

Hello @VIKASM535239375 

Could be a data issue like maybe data not found. Better to debug Script include or run it in the background script to find out what it prints.

[Ankur Bawiskar]

@VIKASM535239375 

what's not working?

is it some script?

what debugging did you do?

[Tanushree Maiti]

Hi @VIKASM535239375 

Can you try with following troubleshooting steps:

1. Clear your instance cache using cache. Logout and login back using incognito mode of your browser

2. If still the issue persists, check roles (including ACL role) required to submit the record producer or Create record to the target table by  the test user in QA

3. Check your Catalog Client Scripts . If the UI type on client script is set exclusively to Desktop , make it All