customizing the Now Mobile and Now Agent applications

[VishalParmar]

We are looking out for the possibility of customizing the Now Mobile and Now Agent applications. We would like to update both the icons and names to reflect the company’s branding.

Could you please let us know if this is feasible? If so, we would appreciate any information on the necessary steps or resources to facilitate this customization.

[lucasp]

Hi,

When it comes to in-app branding like theming, there are several customizations you can apply to the look and feel of ServiceNow's mobile apps directly within your instance (Next Experience theming for mobile). 

For branding the application itself - how it appears on the home screen of a device - ServiceNow offers the option to request and publish fully branded applications. This creates your own version of the Now Mobile or Now Agent app, complete with a custom name and app icon. These branded apps can be distributed privately (e.g., via InTune) or publicly through the Google Play Store or App Store.

Please see Request a branded mobile app for more information.

I would suggest talking to your ServiceNow sales representative for guidance.

If this resolves your question, please mark the answer as "Helpful" or "Correct." Thanks!