Dheeraj Sudan and Meenu Hinduja-How do I fix Flow Designer execution issues in ServiceNow App Engine

[dheerajsuda]

Hi Everyone, I’m Dheeraj Sudan and my wife Meenu Hinduja, run a business. I’m currently facing some Flow Designer execution issues in ServiceNow App Engine. The flow is either not triggering consistently or some actions are getting skipped during execution. Has anyone experienced something similar before? I’d really appreciate any suggestions, troubleshooting tips, or best practices that helped you resolve Flow Designer execution problems.

Regards

Dheeraj Sudan and Meenu Hinduja 

[GlideFather]

Ahoy @dheerajsuda.

your description is too vague to give you an better suggestions than using the test/debug tools that are available in your flow as seen here:

With that you can see the flow execution and retest your flow's changes even for existing records, no need to recreate from scratch

[Tanushree Maiti]

Hi @dheerajsuda 

• Check the Flow context to check what steps are getting skipped
• Check if sys_trigger table has a high number of queued flow engine event jobs.
• If you have approval steps or "Wait for" steps, check if they are stuck. A common fix is to ensure the "Flow Engine Event Handler" jobs in sys_trigger are set to Ready, not Queued.
• If you have setWorkflow(false) in a business rule, it skips Flow Designer. Confirm that you have no such BR
• Check if the flow is running by user who initiated session (who may have limited permissions). Change it to run as "System"
• Republish you flow - Add a dummy comment, save, and publish the flow again to recompile it.

[Ankur Bawiskar]

@dheerajsuda 

share some screenshots on how that flow is triggered, what's the requirement

what debugging did you do?