EMail not visible in the Activity formatter

Chitradevi G1 · ‎09-10-2024

I have enabled the below checkboxes in activity filter but i couldn't see the emails.

Please help.

Sandeep Rajput · ‎09-10-2024

@Chitradevi G1 Please refer to this support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819125#:~:text=Go%20to%20Sys....

and check if this is the possible reason.

Also, please check https://www.servicenow.com/community/now-platform-forum/emails-not-showing-in-activity-stream/m-p/10...

Also, the emails to appear in the activity formatter it should be in the sent state.

Dr Atul G- LNG · ‎09-10-2024

Hi @Chitradevi G1

Are you checking in PDI? If yes, then it will not as PDI dont have email enable OOTB. But if it client instance , then system properties need to enabled as mentioned in KB shared by

@Sandeep Rajput

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Chitradevi G1 · ‎09-17-2024

hi @Dr Atul G- LNG & @Sandeep Rajput ,

I trying in client instance. I have added the required role in the system property as well. but still i couldnt see the email logs in activity section.

Sandeep Rajput · ‎09-17-2024

@Chitradevi G1 Did you check if the emails are enabled on the instance and the emails are in sent state?