Employee Center attachments: only 2/4 files show on the task; field-level attachment columns stay em

[aikaterinik]

When the request is submitted from Employee Center with four attachments, only two files are visible after opening the created task record. The other two fields appear blank on the form and in the list (columns show empty).
Additionally, “Academic Transcript” appears twice—I can see two entries for it in the table fields pane and I also see an “Attach File” control on the form (screenshots attached).

Steps to reproduce

1. Submit the catalog item with four attachments (tax declaration, academic transcript, family status certificate, consent form).

2. Open the created Tuition fee request task.

3. Check the field-level attachment columns and the list view.

Observed behavior

• Two attachments show up; the other two fields remain empty.

• In the table definition I can see two “Academic Transcript” fields (both File Attachment) and on the form there is an “Attach File” control under the same label.

how to solve it?

[M Iftikhar]

Hi @aikaterinik ,
The issue of missing attachments and duplicate "Academic Transcript" fields is likely due to:

1. In your table definition, you have duplicate fields with the same label (Academic Transcript).

   • Both are of type File Attachment.

   • That’s why the form shows two “Attach File” controls and why one of them remains blank (because the catalog item is writing to only one of them).

2. For the other blank fields, the catalog item variables may not be mapped correctly to the task record’s fields.

You can do the following to fix it:

1. Go to System Definition > Tables → open your Tuition fee request table.

2. Look under Columns and confirm the duplicates (two “Academic Transcript” fields).

3. Remove duplicate

   • Delete the extra column if it’s not used (preferred).

4. Verify variable → field mapping

   • Go to your Catalog Item (Tuition fee request).

   • Open the Variable Set / Variables for file attachments (e.g., Tax Declaration, Transcript, Consent Form).

   • In the Variable → Task field mapping (or Record Producer mappings depending on your setup), make sure each variable maps to the correct file attachment field.

5. Test again

   • Submit the request with four files.

   • Open the created task and check the form + list.

   • Each attachment should now populate the correct field.

Best practice tip: Always give unique labels and column names for attachment fields (e.g., income_tax_doc, academic_transcript_doc, consent_form_doc) to avoid collisions like this.

Hope this helps!

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[aikaterinik]

Thank you so much, I solved this with your help

[M Iftikhar]

Hi @aikaterinik ,
If my response helped, please mark it as the accepted solution so others can benefit as well.