Getting started with PDI

yvonnefroel · 4 weeks ago

I had a PDI created today. After logging in, I get the following error message:

"You need a valid App Engine Studio license to continue working.
Any work done in App Engine Studio will be available once this license is reinstated. To reinstate your App Engine license, contact your ServiceNow admin."

All I can see is an image with the error message. There is no navigation bar and no menu. Does anyone have any ideas and can help me so that I can work with my PDI?

Dr Atul G- LNG · 3 weeks ago

No need to worry — this is a known issue with PDIs at the moment. Please try the following steps:

Recommended Steps

Log in to developer.servicenow.com
Go to your Profile
Select Change User Role
Change the role from AES to admin
Save the changes
Log out and log back into your PDI

If the issue still persists, release the instance and provision a new one.

This behavior has been reported quite frequently recently. Since PDIs don’t have official support, it might take a few tries — but please keep trying.

Workaround (if it still doesn’t work)

Assign the admin role
Log out and log back in
Assign the AES role
Then, reassign the admin role again

This sequence has worked in some cases.

If it still doesn’t work, release the instance and request a new PDI with a lower version (Xanadu), and then upgrade it to the latest version afterwards.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Nikhil Bajaj9 · 3 weeks ago

Hi @yvonnefroel ,

You need to navigate to developer.servicenow.com and Login. After that click on the arrow next to your user name initial on top right side. From teh options displayed- click on Chnage Roel- and change your role to Admin. Save and relaunch your PDI and check again.

If still not working, release your PDI and try to get a lower version of PDI.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj