Glideajax script include

[MohdF]

Hi all,

When I am trying to auto populate caller's email, location and manager in the incident after changing the caller, it is auto populating the email and manager's field but not the location field, I am using client scripts and script include for this

This is my client script

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
	var caller_details = g_form.getValue('caller_id');

	var ga = new GlideAjax('AutoPopulate_CallerInfo');
	ga.addParam('sysparm_name', 'getCallerInfo');
	ga.addParam('sysparm_value', caller_details);

	ga.getXML(callback);

	function callback(response){
		var answer = response.responseXML.documentElement.getAttribute("answer");
		var test = answer.split(',');

		g_form.setValue('u_email_id', test[0]);
		g_form.setValue('u_caller_s_location', test[1]);
		g_form.setValue('u_caller_s_manager', test[2]);
	}
	

}

and this is my script include

var AutoPopulate_CallerInfo = Class.create();
AutoPopulate_CallerInfo.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getCallerInfo: function() {
        var sysIdofcaller = this.getParameter('sysparm_value');

        var x = new GlideRecord('sys_user');
        x.addQuery('sys_id', sysIdofcaller);
        x.query();
        if (x.next()) {
            return x.email+','+x.location+','+x.manager;

        }

        return '';


    },

    type: 'AutoPopulate_CallerInfo'
});

 Please help! anyone!

[MohdF]

I am getting the sys_ID of the location

Thanks

[swathisarang98]

@MohdF  but its still not setting the value in callers location ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[MohdF]

Well that worked, when I created that Caller's location, it was referencing to user first but when I changed it to location table it worked