Hi all

Ashok_123
Tera Contributor

‎05-21-2025 02:38 AM

Ensure that when an incident is created and assigned to a specific assignment group, only the members of that group have visibility into the record. Users who are not part of the assigned group should be restricted from viewing or accessing the incident, maintaining data confidentiality and access control.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-21-2025 07:22 AM

Hi @Ashok_123 

 

You can create write ACL , something like this

 

https://www.servicenow.com/community/developer-forum/how-to-do-only-assignment-group-members-can-rea...

 

if(gs.getUser().isMemberOf(current.assignment_group))

answer=true;

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AndersBGS
Tera Patron
Tera Patron

‎05-21-2025 01:22 PM

Hi @Ashok_123 ,

 

have you looked at data filtration rules: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/security/concept/d...

 

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Anders

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