Hide the tooltips displayed in the fields shown in Dotwalk

[Tepp]

Dear Experts,

The fields displayed in DotWalk show tooltips OOTB.
We are not using the hint feature.

Is there a way to hide these tooltips?

Thank you in advance.

 

 

[Ankur Bawiskar · Accepted solution]

@Tepp 

I believe it's OOTB and you cannot alter this.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[GlideFather]

Hi @Tepp,

check this:

or this:

You might need to clear cache (or a fresh session in incognito window) to see any difference.

If that resolves your issues, it will be effective for the logged in user just and only. To apply it globally you would need to set the default value in User preferences.

Let me know your pogress 

[Tepp]

Dear GlideFather,

Thank you for your response.
Would it be possible for you to provide detailed instructions on how to globally disable these tooltips?

Thank you in advance.

[GlideFather]

Hi @Tepp,

When you update the Preference value then check the User preferences value that changed to identify which one is that.

In this particular case it's "glide.ui.accessibility.show_truncated_text", if it doesn't exist create it, keep the user field empty, it will become default for all and set the system value false to turn it off. If any user will change it afterwards there will be a new record associated with that user.

New user preference (unless already exists):

System value is the default one for all, unless somebody changes it. If they change it will be the Value column:

https://yourinstance.service-now.com/sys_user_preference_list.do?sysparm_query=name%3Dglide.ui.accessibility.show_truncated_text&sysparm_view=

Let me know if you managed this.

PS: before you make this default property ensure on an individual level that it's the desired behaviour. If you do this for your own record, clear cache, does it do accordingly to your requirement? If not, then it doesn't make sense to continue. COntinue only if it helped you..