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07-17-2025 07:34 PM
Hi,
I have a survey which last for 42 days and in that i want to trigger notification twice i.e. 14 day and 30th day.
how can i achieve this ?
i tried with event is fired and SJ its not working.
"Script-
attestationReminder1()
thanks,
Naidile
Solved! Go to Solution.
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07-20-2025 10:15 PM
This is how you can do the logic
1) run scheduled job daily and check which surveys are yet to be completed, don't give past days encoded query
2) iterate those records 1 by 1
3) compare today's date and the survey creation date
a) if it' 14 days difference then send email with some content
b) if it' 30 days difference then send email with some other content
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-17-2025 08:00 PM
so you want to send reminder email after 14th day and 30th day after survey was 1st triggered?
check these links
How to send the reminder notification survey to the users who have not taken the survey.
How to set reminder email post 3 days of survey email triggered?
Send survey reminder if a survey notification went 30 days ago and user has open surveys
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-17-2025 09:09 PM
Hi @Ankur Bawiskar
Yep thats correct.
thanks for the links , ill go through it
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07-17-2025 09:32 PM
Glad to help.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-18-2025 07:01 AM
Hi @Ankur Bawiskar
How can i add 2 different triggers in my case ( 14 days and 30 days) , i could not get this part.