How to Add HTML Styled Comments Using Update Data Resource in UI Builder

[SaiShivaniS]

Hi everyone,

I'm working in ServiceNow UI Builder, and trying to update a record using the Update Data Resource triggered from a button's event handler. Specifically, I want to add a comment like this with HTML formatting:

html :<b style='color:red;'>Incident has been escalated</b>

Here's the script I'm using in the event handler:

/**
* @Param {params} params
* @Param {api} params.api
* @Param {any} params.event
*/
function evaluateEvent({
api,
event
}) {
if (event.payload.item.id === 'escalate') {
return {
table: api.context.props.table,
recordId: api.context.props.sysId,
templateFields: "comments=<b style='color:red;'>Incident has been escalated</b>"
};
}
}

But when the update happens, the comment is saved as plain text (i.e., the tags show up in the comment) instead of rendering as formatted HTML.

Is there a way to make the comment accept and render HTML formatting like bold/red text?

Any suggestions or best practices would be appreciated!

Thanks in advance!

#UI Builder 

[NeerajS57169215]

@SaiShivaniS Try with [code] tag like below

[code]<b style='color:red;'>Incident has been escalated</b>[/code]

Hope this answers the query and if it does, please mark the answer as correct response.

[SaiShivaniS]

@NeerajS57169215  I have added [code]<b style='color:red;'>Incident has been escalated</b>[/code] its not working if i remove  style='color:red; then text its added as bold, my requirement is to add additional comments in bold and red color text.