How to auto add all the selected variables along with the value in the RITM description field

[VIKAS MISHRA]

For my particular catalog item, i want to make the changes so that once the RITM is raised then all the selcted variable along with their value should be auto populated in RITM description field as mentioned in the below screenshot.

Please provide the script for the same.

[Ankur Bawiskar]

@VIKAS MISHRA 

Hope you are doing good.

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[Ashish Parab]

Hello @VIKAS MISHRA, 

You can create After Insert Business rule like below-

Filter Condition : Item is <Select your catalog item>

Script - 

(function executeRule(current, previous /*null when async*/) {

    var targetCatalogItemName = 'iPad Pro';// your catalog item

    // Only proceed if this RITM belongs to the specified catalog item
    if (current.cat_item.name == targetCatalogItemName) {

        var ritmDescriptionContent = "--- Submitted Details ---\n"; // Start with a clear header

        current.variables.getElements().forEach(function(variableElement) {
            var variableQuestion = variableElement.getQuestion();
            var varLabel = variableQuestion.getLabel();
            var varValue = variableQuestion.getDisplayValue();

            // Append to the description only if both label and value are present and not just whitespace
            if (varLabel && varValue && varValue.trim() !== '') {
                ritmDescriptionContent += varLabel + ": " + varValue.trim() + "\n";
            }
        });
        // Set the RITM's description field
        current.description = ritmDescriptionContent.trim();
        current.update();
    }
})(current, previous);

Output - 

Let me know if you have any question.

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.

Thanks and Regards,

Ashish

[Brian Sorensen]

If you don't want to use scripts and are more comfortable with Flow Desginer

you can do that there too

you would have 

Get Catalog Variables

Update Record - RITM

then add Description field

and in the box format how you have it