How to bring execution of workflow of a Request (sc_request) Record

[rmaroti]

Hello Everyone,

On the form view of the request (sc_request) table, an issue has been recognized.
When clicking the related link "Show Workflow" it is redirected to an empty page showing error "There are no workflow contexts(execution of record workflow) for Request record". 

could you please see the below screenshot and help me ASAP.

[Ankur Bawiskar · Accepted solution]

@rmaroti

is this happening for all REQ?

How is the REQ submitted?

share some more details

If my response helped please mark it correct and close the thread so that it benefits future readers.

[rmaroti]

@Ankur Bawiskar 

1) Yes, It is happening for all request.

2) Request is  submitted via record producer from the service portal .

[Ankur Bawiskar]

@rmaroti 

Request should be generated via catalog item then the OOB SC Request workflow will get attached

If you are submitting it using some other way it may be possible that the workflow itself is not attached and hence it's showing no workflow attached

If my response helped please mark it correct and close the thread so that it benefits future readers.