How to get values in additional comments
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‎05-03-2023 03:18 AM
Suppose when I am creating a incident as a fulfiller in the incident form i need the details of the fields to get displayed in the additional comments.
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‎05-03-2023 03:26 AM
Why? The fields are already visible on the form so copying them into the comments seem unnecessary.
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‎05-03-2023 03:40 AM
As a fulfiller when i create a incident on behalf of end user then i wanted the fields to be added in the additional comments so that end users will get to know in the portal
Thank you
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‎05-03-2023 03:32 AM
@Community Alums
Can you share your actual business requirement?
Why to get the values in some field when other fields are already visible?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-03-2023 03:39 AM
As a fulfiller when i create a incident on behalf of end user then i wanted the fields to be added in the additional comments so that end users will get to know in the portal