Reply Emails - Removing the thread
How do I remove the thread of a reply email before it is written to the activity log?
Forum Posts
Resolved! Fix ReleaseOps Work Note Links When Your ServiceNow Instance Uses a Custom URL
If your organization uses a custom ServiceNow instance URL, you may have noticed an annoying gap in the user experience: a workflow posts a link in work notes, but the link still points to *.service-now.com instead of your branded URL. ServiceNow sup...
Resolved! Issue with HTML field – users can’t update values (Zurich release)
Hi everyone,I’m facing an issue with an HTML-type field in one of my tables. Non-admin users — who have access to the table and its fields — are unable to insert values into this field when creating a new record, or update it in existing records.At f...
Resolved! SAP FI and servicenow integration document
Hi Community,I need to learn more about SAP FI and ServiceNow integration. Could you please send me the document or implementation link to know more about this integration.ThanksPriyanka
Playbook - How attach with let's say record is created and missing 2 field category or subcateogry
HI TEAM, HOW WE CAN ATTACH THE PLAYBOOK IN WORKSPACE , WHERE IT NEED TO SHOW IF RECORD IS CREATED AND IF MISSING 2 FIELD VALUE , THEN IT NEED TO SHOW THE RECORD AND EXECUTE MY PLAYBOOK FURTHER ACTIVITIES. WHAT CONFIGURATION I NEED TO PERFORM IN WORKS...
Resolved! How to disable the "My Lists" option in ServiceNow UI Builder?
Hi everyone,In my application, the My Lists feature allows users to create personalized lists even for tables they don’t have direct access to. This is a security concern because it bypasses table-level restrictions. I would like to completely disabl...
Disable the agent ability to change the their status state in Advance Work Assignment (AWA)
Hello everyone,I have this requirement where I was to make it that the agent shouldn't have the ability to change their state:Currently, I have resorted to using a BR where if the agent interact with the UI, the user has the agent role and they are p...
Tarea de Envío de base de conocimiento
Estoy generando la task del learning: Enviar una solicitud para que se cree la base de conocimiento “New Employee Resources” (Recursos para nuevos empleados) ya en varias ocasiones y me sigue saliendo Failed, qué debo hacer para ya culminar esta task...
Resolved! reusing single credential configuration for multiple aws spokes
I'm really new to the platform and trying to figure out if I can reuse already setup credentials for one aws spoke (ec2) for other aws spokes (s3, cloudformation). So far in the instance I'm working, credentials looks like that there were duplicated ...
Now Mobile App - Watchlist
Do we have Watchlist option in NowMobile App ?
deploy form and others not showing in TEST after moving from DEV
I deleted the deployed TEST and then did a redeploy from DEV after having gotten 26 transaction errors.The deploy worked but now some of the artifacts such as Forms are not in TEST.In addition, the application does not show in the WorkSpade drop down...
Catalog item not searchable in portal but available under the Category.
Catalog item not searchable in portal, even if it's available under category and subcategory.
Resolved! How to set up Knowledge Article approval flow?
Hi all,I’m trying to set up a Knowledge workflow where:• The author submits a KB article• The system automatically routes it to the author’s manager for approval• After the manager approves it, it goes to our Knowledge Team for formatting and final a...
Query Ignored Due to Insufficient Access (‘query_range’) in ServiceNow
I am facing an issue while trying to view records in my custom application built using App Engine Studio.I have created a table (student_feedback) and provided access to users with read, write, and create permissions. I did not explicitly configure ...
Need a QR‑Based Event Check‑In & Gift Distribution Solution
Hi, Has anyone built something like this before if yes how? here is the requirement: an event check‑in and gift distribution solution using QR codes for quick, formless check‑in and a staff‑controlled desk process for issuing gifts. The solution mus...