Hi Team,Our instance contains several custom tables created over time. We would like to identify unused custom tables and safely remove them to reduce technical debt and improve maintainability.What is the best approach to:Identify tables with no rec...
Hi Team,I am currently working on creating an AI Agent in ServiceNow AI Agent Studio (guided setup), and I am stuck at the “Define data access” step.Issue:The User identity type is set to Dynamic userHowever, in the “Approved role(s)” field, I am:Una...
I'm working in a scoped application. I have a Script Include (ESignUtils) with a method that evaluates an admin-authored condition (stored on a config record as an encoded query) against an approval's subject record, to decide whether an e-signature ...
Hi everyone,I'm interested in learning how different organizations are using ServiceNow to automate repetitive business processes.I work with Avenue Billing Services, where I support healthcare providers with medical billing, insurance claims, and ad...
I am unable to see HR Case Management in the Application Navigator.Here are the troubleshooting steps I have already performed:Installed the required HRSD plugin.Verified the installation in Installation History.Checked the plugin dependencies.Chang...
Hi everyone, I'm currently learning ServiceNow Financial Services Operations (FSO) and preparing for interviews. Unfortunately, I've been on the Personal Developer Instance (PDI) waitlist for quite some time and still haven't received an instance.I u...
Hi ServiceNow Community, My PDI shows as Online in the Developer Portal, but the instance has been almost unusable since yesterday. Symptoms:- Scripts - Background returns 504 Gateway Time-out / snow_adc- Logout can also return 504- Normal browser an...
Hello Guys,I have a requirement involving a Catalog Item that contains a List Collector variable referencing the sys_user table. The client wants users to be able to search for a name in the List Collector and view the suggested results that appear i...
Hey Folks,I am facing an issue while downloading email attachments from a Case in CSM/FSM Workspace.We have a "Download All" UI Action that successfully downloads the attachments added directly to the Case. However, it does not download the attachmen...
Hi everyone,I'm a final-year engineering student looking for a good ServiceNow project idea.I'm looking for something that is:Advanced and impactfulSolves a real-world problemGood to showcase in interviews and on my resumeI don't want to build a basi...
Hi Community,I am working on the CSM/FSM Configurable Workspace and I have a requirement to dynamically change the default tab that opens when a user views a Record.Requirement:Table: Claim Case (sn_ins_claim_cml_spc_claim_case)If the field Line of B...
I understand that the recommended mechanisms for promoting artifacts between instances are Update Sets, Application Repository, Source Control and CI/CD. However, I am trying to understand the technical feasibility of metadata replication rather than...
Hello everyone,I’m trying to apply a simple floating animation to an Image component in the UI Builder. In the Page Classes and Rules configuration, I created a class with the following rule:==========================================* { width: 300...
Hi, I am working on Service Operations Workspace and want this chrome tab ("New Change Request") to be available for just a specific role user and not itil. How can I achieve this with ACL's ?
Hi all,I would like to create a "Send email" action in a flow which contains a link to an Order Guide. The problem is that the path is different in a test environment:("https://test.service-now.com/now/etc...")and a production environment:"https://pr...
