Hi, I am working on Service Operations Workspace and want this chrome tab ("New Change Request") to be available for just a specific role user and not itil. How can I achieve this with ACL's ?
Hello. Does anyone know where this workspace comes from in the ReleaseOps demo video? (Screenshot attached) I can't seem to find it anywhere. Many thanks.
Requirement is to "Create a Scripted Rest API to fetch RITM Variables"API should accept RITM number or sys_id as input.API should fetch all associated catalog variables and values.response should include : 1. variable name 2. variable label 3. variab...
How to hide UI Actions available on Incident & Request form for Business stakeholder role?we have enabled the business stake holder role in snow and added a user to it, but few custom uiactions are available for this role and respective user. Kindly ...
Hello We are trying to create a workspace for a custom application on our instance. After adding only the list component, clicking on "Preview" redirects us to a "Not Found" page as in the attachment
I am looking for best practice guidance. I am utilizing ServiceNow HR Lifecycle Events for a large project. Should all my customizations (integrations, flows, business rules, fields, etc.) be in a new scoped application? Or should I use the existing ...
I’m working on configuring the OOTB field “I would like to change the computed score” in ServiceNow.Requirement:Hide this field for Control and Risk recordsMake it visible only for Residual AssessmentThis behavior should apply specifically in Workspa...
Hello Community,I am relatively new to the ServiceNow ecosystem and am eager to begin learning scripting within the platform. Given the variety of resources available, I would appreciate your insights on the most effective learning path for a beginne...
Hi,I wanted understand few topics in the release notes, like what exactly these fixes are and how i can debug itsecurity incident response release notes1.New -Added capability to support Unmatched Affected User for missing sys_user records.2.Changed-...
Hi All, I am working on a catalog item in ServiceNow and facing an issue with variable behavior.In my catalog item:I have a variable "Request Type" with 4 choices.Based on the selected Request Type, another variable "Request Reason" is shown.The "Req...
We are experiencing issues with the App instance. The application is not functioning as expected and is blocking normal operations. Requesting investigation and resolution.
if 'Worknotes' and 'Actions taken', short description, assigned to can be displayed on the timeline in PIR of major incident on the service operations workspace.
Hello, I have custom table (X) and custom playbook created for table X. It is working fine in Yokohama release. We have upgraded recently to Zurich patch 4. We are actually creating a record using playbook record generator only. After upgrade, ...
Hello Team, we have two reference fields called category and subcategory. Subcategory should set lookup filter based on category selected by user and it is working fine. After setting category, trying to do search by writing in field subacet...
Hi Everyone, We have migrated an existing process from RITM to App Engine.User submits RITM, then Reviewer Task, then Approval Task, then Fulfillment Task.Previously, the Approver had an ITIL license in where they could go to the backend, review the ...