How to include the user's name in the Activity Filter when a ticket assigned to any user in incident

Jyoti Malhotra · ‎08-16-2024

HI Team,

How to include the user's name in the Activity Filter when a ticket assigned to any user in incident form.

In below screen shot i want user name to be reflect to whom ticket is assigned at the place of my name.

Dr Atul G- LNG · ‎08-19-2024

Please accept the answer and close this thread.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎08-16-2024

Hi @Jyoti Malhotra

Did you check the reply here

https://www.servicenow.com/community/app-engine-forum/want-to-be-that-engineer-name-should-be-reflec...

before posting the same question 2nd time.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎08-19-2024

Hi @Jyoti Malhotra

Please accept the answer and close this thread.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Mark Manders · ‎08-19-2024

Can you please not ask the same question multiple times? You are wasting the time of the people trying to help you, because they don't know that the answer they are giving has already been provided.

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark