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How to include the user's name in the Activity Filter when a ticket assigned to any user in incident

Jyoti Malhotra
Tera Contributor

HI Team,

 

How to include the user's name in the Activity Filter when a ticket assigned to any user in incident form.

 

In below screen shot i want user name to be reflect to whom ticket is assigned at the place of my name.

 

JyotiMalhotra_0-1723809571563.png

 

1 ACCEPTED SOLUTION

Hi @Jyoti Malhotra 

 

Please accept the answer and close this thread. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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View solution in original post

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @Jyoti Malhotra 

 

Did you check the reply here

https://www.servicenow.com/community/app-engine-forum/want-to-be-that-engineer-name-should-be-reflec...

 

before posting the same question 2nd time.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

Hi @Jyoti Malhotra 

 

Please accept the answer and close this thread. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

Mark Manders
Giga Patron

Can you please not ask the same question multiple times? You are wasting the time of the people trying to help you, because they don't know that the answer they are giving has already been provided.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark