How to make a report on incident

[Community Alums]

How to make a report on Incident 
The condition will be that in the report it should only show how many incidents has been reopened from resolved state..

Thanks in Advance

[Community Alums · Accepted solution]

Hi @Utsav JAISWAL ,

Please use the below Conditions on the incident table while creating the report :

[Maik Skoddow]

Hi @Community Alums 

The incident table only static values but for your use case you need historical data. The best feature you can use for that are metrics but for your use case there is no OOTB metrics definition available and therefore no data was recorded so far. If you want to report on data starting from now, you have to create the appropriate metrics definition.

Use the following article as a blueprint and modify the implementation according to your needs: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827908 

Maik